CommCell Console

If you are installing a CommCell Console GUI on your Administrator PC it normally download and installs all patches from the CommCell Server to the client. You do not need to do anything manually, but with this bug these feature is more or less broken.

Symptoms:

• CommCell Console GUI 9.x SP3 is not installing patches at all.
• CommCell Console GUI starts up and update dialog is shown. After you press Yes for installing the patches, nothing at all happens and patches are not installed.

Reason:

• Upgrade logs complain about some missing dependencies that are not fullfilled. Looks like the patch references table on CommCell is broken again and missing required references.

Solution:

• Upgrade your CommCell from SP3 to SP3a

History:

If you are installing a CommCell Console GUI on your Administrator PC it normally download and installs all patches from the CommCell Server to the client. You do not need to do anything manually, but with this bug these feature is more or less broken.

Symptoms:

• CommCell Console GUI before 8.x SP4 is not installing patches on Windows XP at all.
• CommCell Console GUI with 8.x SP4 installed fails to upgrade to SP5.
• CommCell Console GUI starts up and update dialog is shown. After you press Yes for installing the patches, nothing at all happens and patches are not installed.

Reason:

• Proper UAC (User Account Controll) logic implementation seems missing for Windows Vista and Windows 7 in Simpana 8.x and 9.x. By Microsoft certification rules the product is therefore not certified for Vista / Windows 7.
• Auto-Upgrade often fails to install other required patches

Workarounds: